Mike
Mueller
I build the operational infrastructure that lets organizations scale, make better decisions, and deliver consistent results — across startups, nonprofits, and established enterprises.
Building Operations
That Last
My career has been defined by one consistent challenge: walking into organizations that have outgrown their infrastructure and building the systems, teams, and rhythms that let them operate at the next level. That work has taken shape across founding a company, leading operations at a private club, and serving as Chief of Staff at a nonprofit, each environment different, but the core problem the same.
At ACE Global Promotions, I built every operational system from scratch and ran them for 15 years. At Katie's Way, I stepped into a Chief of Staff role with no existing infrastructure and built an operating cadence, a KPI dashboard, and a governance framework that gave leadership the visibility they needed to make real decisions.
What I bring to every role is a combination of strategic clarity and hands-on execution. I am comfortable in the boardroom and on the floor. I know how to read a P&L, build a dashboard, negotiate with vendors, develop a team, and design the operating rhythm that keeps everyone aligned and accountable. What makes that work is relationships. I get things done by building genuine trust across teams and functions, bringing people together around a shared goal, and creating the kind of alignment where people move in the same direction because they believe in where they are going, not just because they were told to.
I am based in Kansas City and open to remote, hybrid, and in-person roles. I am particularly drawn to organizations at an inflection point: fast-growing companies that need operational infrastructure, nonprofits that need to scale their impact, and established businesses that need a sharper operating model.
Results That Speak
for Themselves
Annual revenue built from zero as founder-operator of ACE Global Promotions
Client renewal rate sustained over 15 years across a portfolio of hundreds of enterprise accounts
Improvement in executive visibility through KPI dashboard built at Katie's Way
Overhead reduction through cross-functional restructure, zero impact to service delivery
Member rounds growth driven through programming, outreach, and course operations at Norwood Hills
Tournament income generated through corporate and charity event programming at Norwood Hills
Staff members led across multi-site operations at two separate organizations
Case Studies
Katie's Way
Chief of Staff • 2025 – 2026
A behavioral health nonprofit serving Kansas City families had no formal operational infrastructure. Leadership decisions were reactive, accountability was inconsistent, and the board had limited visibility into organizational performance.
Designed and implemented a full operating cadence from scratch: weekly leadership updates, structured meeting rhythms, pre-read disciplines, and action tracking. Built an enterprise-wide KPI dashboard using Excel-based reporting tools that translated raw operational data into board-ready narratives.
Improved executive visibility into organizational performance by 40%. Delivered board decks and financial briefings that enabled data-informed decisions at the governance level. Led a cross-functional restructure that reduced overhead by 18% while fully preserving service delivery quality.
Career Timeline
Chief of Staff
Nonprofit behavioral health organization. Built operational infrastructure, KPI systems, and governance frameworks for an 85-person, multi-site organization with a $25M budget scope.
Founder and Director of Operations
Founded and scaled a multi-state promotional products company to $3M+ in annual revenue with a portfolio of hundreds of enterprise accounts and a 15-person team.
Director of Golf / Director of Operations
Directed all operations for a 750+ member private club. Managed an 85-person staff across golf, food and beverage, events, and facilities.
Areas of Expertise
Core Competencies
Technical Tools
Testimonials
Mike is one of the most operationally sharp leaders I have worked alongside. He has a rare ability to see the full picture of an organization and build the systems that make it run. His work on our operating cadence and board reporting transformed how we made decisions.
What sets Mike apart is his combination of strategic thinking and hands-on execution. He does not just identify problems, he builds the solutions and leads the team through them. The infrastructure he built at ACE was the foundation that allowed us to grow consistently for over a decade.
Mike brought a level of professionalism and operational discipline to our club that elevated every department. His ability to manage a large, diverse team while simultaneously growing revenue and improving member satisfaction was exceptional.
Additional recommendations available on LinkedIn
Let's Talk
I am actively exploring new opportunities in operations leadership. If you are building something that needs operational infrastructure, or if you have a role you think would be a fit, I would genuinely like to hear from you.